Refund Policy

If a provider does not approve your prescription

You are charged only if a licensed provider approves your prescription. If a provider does not approve a prescription, you will not be charged for medication.

Prescription medications cannot be returned

For your safety and to comply with pharmacy laws, prescription medications cannot be returned, exchanged, or refunded once they have been dispensed or shipped, except as described below for damaged, wrong, or defective orders.

Damaged, wrong, or defective orders

If your order arrives damaged, you receive the wrong item, or an item is defective, email us at sales@floellia.com within 7 days of delivery. Please include your order number and photos of the item and its packaging. After we review your request, we will send you a replacement or issue a refund.

Please do not send anything back unless we ask you to. If we need the item returned, we will send you instructions, and returns should go to:

Approved refunds are issued to your original payment method within 10 business days. Your bank or card company may take additional time to post the refund.

Subscriptions and cancellations

You can cancel your subscription at any time by emailing sales@floellia.com before your next billing date. Canceling stops future charges and shipments. Orders that have already been dispensed or shipped are not refundable, except for damaged, wrong, or defective orders as described above.

Questions

For any question about this policy, email sales@floellia.com or visit our Contact page.