Terms of Service

Last updated: October 30, 2026

Floellia is operated by DDW Distribution LLC ("Floellia," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Floellia website, products, and any telehealth services made available through Floellia (together, the "Services"). By using the Services, you agree to these Terms.

1. Eligibility

The Services are available only in the United States. You must be at least 18 years old and a resident of a state where the Services are offered. You agree to provide accurate, current, and complete information.

2. Telehealth Services

Certain products, including NAD+, require completion of a medical intake. Intakes are reviewed by independent, licensed healthcare providers who exercise their own professional judgment. Prescriptions are filled by licensed U.S. partner pharmacies. Floellia does not practice medicine and does not provide medical advice.

A provider may decline to prescribe or recommend any product if it is not clinically appropriate. Submitting an intake does not guarantee a prescription or approval. Telehealth is not a substitute for in-person care, and services may be limited by state or local law.

You agree to provide complete and truthful health information and to update your provider about any changes in your health, medications, or allergies.

3. Not for Emergencies

The Services are not intended for medical emergencies. If you believe you are experiencing a medical emergency, call 911 or your local emergency number immediately.

4. Compounded Medications and Medical Disclaimer

Compounded medications are prepared by licensed pharmacies and are not FDA-approved. The FDA does not verify their safety, effectiveness, or quality. Treatment is only available if prescribed by a licensed provider after an evaluation. Results vary.

All content on this website is for informational purposes only and is not medical advice. Only a licensed provider can decide whether a prescription is appropriate for you, and your provider will review possible side effects with you.

5. Subscriptions and Auto-Renewal

Some products are offered on a recurring subscription basis. By enrolling, you authorize Floellia (or its payment processor) to charge your payment method at the start of each billing period at the then-current price, plus applicable taxes and shipping, until you cancel.

You may cancel at any time by emailing sales@floellia.com before your next billing date. Cancellation stops future charges and shipments. Orders that have already been dispensed or shipped are not refundable, except as described in our Refund Policy. Continued shipments may be paused or ended if a provider determines a product is no longer appropriate.

We may change subscription pricing with advance notice. Changes take effect at your next billing period.

6. Orders, Pricing, and Payment

All orders are subject to acceptance and availability. You are charged only if a licensed provider approves your prescription. We reserve the right to refuse or cancel any order, and to correct pricing or description errors.

7. Shipping and Returns

We ship only within the United States. Shipping is governed by our Shipping Policy. For safety and to comply with pharmacy laws, prescription medications cannot be returned or refunded once dispensed or shipped, except for damaged, wrong, or defective orders as described in our Refund Policy.

8. Privacy and Health Information

Your use of the Services is subject to our Privacy Policy. Health information shared during intake is handled by the provider network in accordance with applicable law.

9. Acceptable Use

You agree not to misuse the Services, submit false information, resell products, or interfere with the website's operation.

10. Intellectual Property

All content on this site, including text, imagery, and branding, is owned by Floellia or its licensors and may not be used without permission.

11. Third-Party Links

The Services may link to websites operated by others. We are not responsible for their content or practices, and your use of them is subject to their own terms and policies.

12. Feedback

If you send us ideas, suggestions, or other feedback, we may use it without any obligation to you.

13. Termination

We may suspend or end your access to the Services if you violate these Terms or misuse the Services. Provisions that by their nature should survive termination, including those on intellectual property, disclaimers, limitation of liability, indemnification, and governing law, will continue to apply.

14. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law.

15. Limitation of Liability

To the fullest extent permitted by law, Floellia shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

16. Indemnification

You agree to indemnify and hold Floellia harmless from claims arising from your breach of these Terms or misuse of the Services.

17. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.

18. General

If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce any provision is not a waiver of it. These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, are the entire agreement between you and Floellia about the Services. You may not transfer your rights under these Terms without our consent; we may assign them, including to a successor business. Section headings are for convenience only.

19. Changes to These Terms

We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance.

20. Contact

Questions about these Terms may be directed to: